Terms of Service

Website, Account, and Evaluation Terms

Version 1.0 · Effective Date: September 30, 2026 · Last Updated: September 30, 2026

PLAIN-LANGUAGE SUMMARY (THE TERMS BELOW CONTROL)

These Terms cover our website, your account, and any free trial or evaluation. Paid subscriptions are governed by the LexAxiom End User License Agreement (EULA).

We do not train artificial intelligence (AI) models on your content, and we do not sell or share personal information. Our Privacy Policy explains the details.

Outputs from AI Features are generated by software and need a human professional's review. Nothing on our site or in our platform is legal advice.

Disputes go to arbitration in Dallas under Delaware law, mirroring the EULA, with a 30-day opt-out for individuals and a small-claims exception.

1. Agreement to These Terms

1.1 Who we are

LexAxiom, Inc., a Delaware corporation with its principal place of business in Texas ("LexAxiom," "we," "us," or "our"), provides an artificial intelligence (AI) platform for the business of law (the "Platform"), the websites at www.lexaxiom.com and its subdomains (the "Site"), and related services.

1.2 What these Terms cover

These Terms of Service ("Terms") govern your access to and use of: (a) the Site, including our blog, resources, documentation, and status pages; (b) any account you register through the Site, including enrollment in the Alert Subscription Service; and (c) any free trial, evaluation, sandbox, pilot, or beta access to the Platform that we make available without an executed order (together, the "Evaluation Services"). The Site and the Evaluation Services are together the "Services" for purposes of these Terms.

1.3 What these Terms do not cover

Paid subscriptions to the Platform are governed by the LexAxiom End User License Agreement (EULA), together with any Order Form and the exhibits the EULA incorporates. If you access the Platform under an executed EULA or Order Form, the EULA controls as to that access, and these Terms apply only to your use of the Site.

1.4 Acceptance

By accessing or using the Services, clicking "I Agree," or registering an account, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services. If you use the Services on behalf of a law firm, company, or other organization, you represent that you are authorized to bind that organization, and "you" refers to the organization as well as to you individually.

1.5 Eligibility

You must be at least 18 years old and able to form a binding contract. The Services are designed for legal professionals and the businesses that support them. They are not directed to consumers or to children.

2. The Documents That Work Together

2.1 Our legal framework

These Terms are one part of a set of documents, each available at https://www.lexaxiom.com/legal: the EULA and its exhibits; the Privacy Policy; the Privilege Disclaimer; the Alert Subscription Service Terms; and the Acceptable Use rules in Section 6 of these Terms.

2.2 Order of precedence

For paid subscriptions: the Order Form controls, then the EULA and its exhibits, then these Terms. For the Site and Evaluation Services: these Terms control, and the Privacy Policy governs personal information. Nothing in these Terms reduces a commitment made in the Privacy Policy.

3. Accounts

3.1 Registration

You agree to provide accurate, current, and complete information when you register and to keep it updated. Where we require it, you will register with a business email address associated with your organization.

3.2 Credentials and multi-factor authentication

You are responsible for safeguarding your credentials and for all activity under your account. We require multi-factor authentication (MFA) for Platform access and strongly recommend it for all other accounts, including Site-only accounts. Notify security@lexaxiom.com immediately if you suspect unauthorized access to your account.

3.3 Administrators and Authorized Users

If your organization designates an administrator, that administrator may manage users and settings and, for Platform access, may act as the attorney-owner whose authorization is required under our Support Access Policy. You are responsible for compliance with these Terms by everyone who uses the Services through your organization's accounts ("Authorized Users").

3.4 Suspension

We may suspend or restrict an account that we reasonably believe has been compromised, is being used in violation of these Terms, or presents a security or legal risk. We will give notice where practicable and restore access once the issue is resolved.

4. Evaluation Services: Free Trials, Pilots, and Beta Features

4.1 License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Evaluation Services during the evaluation period we specify, solely to evaluate the Platform for your organization's internal use.

4.2 No charge and no commitment

Evaluation Services are provided free of charge unless an Evaluation Order states otherwise. Either party may end an evaluation at any time. An evaluation does not convert into a paid subscription without a signed Order Form or a separate acceptance of the EULA.

4.3 Security features may differ in an evaluation

READ THIS BEFORE UPLOADING CLIENT MATERIAL

Evaluation environments may not include every security feature described in the EULA and the Privacy Policy, including Customer-Managed Keys, Data Residency Region selection, or the attorney-owner-authorized support access protocol. Unless your Evaluation Order or the Documentation for your environment confirms that these features are enabled, do not upload privileged or client-confidential material to an Evaluation environment. Use synthetic or non-confidential data instead.

Your professional obligations of confidentiality (American Bar Association (ABA) Model Rule 1.6 and its state analogues) apply to a trial exactly as they apply to production use.

4.4 Data handling in evaluations

Data you submit to the Evaluation Services ("Evaluation Data") receives the commitments in the Privacy Policy: we do not use it to train AI models, we do not sell or share it, and we do not use it to improve our products. We delete Evaluation Data within 30 days after the evaluation ends, unless you convert to a paid subscription and instruct us to retain it.

4.5 Beta features

Features labeled beta, preview, or early access are experimental. They may change or be withdrawn without notice and are provided without the service level commitments in the EULA. Comments you give about beta features are Feedback under Section 8.4.

4.6 Warranties and liability for evaluations

Evaluation Services are provided "AS IS," and Sections 11 and 12 apply to them.

5. AI Features and Outputs

5.1 What AI Features do

The Platform uses large language models (LLMs) and other AI techniques to search, summarize, draft, classify, and run agent workflows over content you provide. Outputs are generated by software, not by a lawyer.

5.2 Not legal advice; no attorney-client relationship

LexAxiom is not a law firm. Nothing on the Site, in the Platform, or in any output constitutes legal advice or creates an attorney-client relationship between LexAxiom and you or your clients. Our blog, The Technology Blind Spot, is commentary.

5.3 Your responsibility for outputs

Outputs may be incomplete, inaccurate, out of date, or wrong, and may reflect the limitations of the underlying models. You are responsible for reviewing, verifying, and deciding whether and how to use any output, including checking every citation to authority before relying on it. If you are a lawyer, your duties of competence and supervision (ABA Model Rules 1.1, 5.1, and 5.3) and the guidance in ABA Formal Opinion 512 (2024) apply to your use of AI Features.

5.4 Ownership of outputs

As between you and LexAxiom, you own the outputs generated for you, subject to any third-party rights in the content you provided. Because outputs are generated by software, similar or identical outputs may be generated for other users, and we make no representation that any output is unique or protectable.

5.5 No training

We do not use your content or outputs to train, fine-tune, or improve AI models, and we require our AI provider Subprocessors to accept the same restriction, as described in the Privacy Policy.

WHY WE SAY THIS SO PLAINLY

In United States v. Heppner, No. 1:25-cr-00503-JSR (S.D.N.Y. Feb. 17, 2026), the court read the AI provider's consumer terms, which reserved rights to use and disclose user content, and found no reasonable expectation of confidentiality. Terms matter. Ours are written so that a court reading them finds a processor bound to confidentiality rather than a vendor reserving rights. That is also why Section 4.3 tells you not to put privileged material into a trial that lacks the production safeguards.

6. Acceptable Use

You agree not to do, and not to permit anyone to do, any of the following: (a) use the Services in violation of any law, regulation, court order, or rule of professional responsibility; (b) upload content you do not have the right to provide, including personal information about others without lawful authority, or content that infringes or misappropriates any right; (c) upload malicious code, or probe, scan, or test the vulnerability of the Services except under our Vulnerability Disclosure Program; (d) access the Services by automated means such as scrapers, bots, or crawlers, other than published application programming interfaces (APIs) used as documented; (e) reverse engineer, decompile, or attempt to derive source code, models, prompts, or model weights, except to the extent applicable law prohibits this restriction; (f) circumvent access controls, rate limits, key custody controls, or the attorney-owner authorization protocol; (g) use the Services to build, train, or benchmark a competing product, or publish benchmark results without our written consent; (h) use the Services to generate content that is unlawful, defamatory, or harassing, or to present a machine-generated output as the work of a licensed professional where the law requires disclosure; (i) use the Services in violation of United States export control or sanctions laws, or from a country of concern designated under 28 C.F.R. pt. 202; (j) use the Services to make automated decisions that produce legal or similarly significant effects on individuals without the human review the law requires; (k) impersonate any person or misrepresent your affiliation; or (l) resell, sublicense, or provide the Services to third parties except as the EULA permits.

We may investigate suspected violations, remove content, and suspend or terminate access, with notice where practicable, and may report unlawful activity to appropriate authorities.

7. Privacy and Security

7.1 Privacy Policy

Our Privacy Policy explains what we collect, how we use it, and your rights. It includes our commitments not to train AI models on your content, not to sell or share personal information, and to notify you of government requests for your information. Read it at https://www.lexaxiom.com/privacy.

7.2 Security

We maintain the security program described in the Privacy Policy. You are responsible for the security of your devices and credentials and, where you hold them, your encryption keys. Loss of Customer-Managed Keys makes stored data unrecoverable; see the Key Management Guide in the EULA exhibits.

7.3 Vulnerability Disclosure Program

Good-faith security research within the scope of our program at https://www.lexaxiom.com/security/vulnerability-disclosure is authorized. We will not pursue civil or criminal action under the Computer Fraud and Abuse Act (CFAA), 18 U.S.C. § 1030, or similar laws for research that complies with the program's rules. Research outside the program's scope is not authorized.

8. Intellectual Property

8.1 Our property

The Services, including software, models, prompts, interfaces, documentation, text, graphics, and the design of the Site, are owned by LexAxiom or its licensors and are protected by copyright, trademark, trade secret, and other laws. Except for the licenses expressly granted in these Terms, we reserve all rights.

8.2 Trademarks

LexAxiom, the LexAxiom logo, "Privilege-Native Architecture," and "Augmented Intelligence for the Business of Law" are trademarks or service marks of LexAxiom, Inc. You may not use them without our written permission, except to identify our products accurately and in a way that is not misleading.

8.3 Your content

You retain ownership of the content you submit. You grant us a limited license to host, process, transmit, and display your content solely to provide the Services to you and as the Privacy Policy permits. This license ends when you delete the content or close your account, subject to the retention periods in the Privacy Policy.

8.4 Feedback

If you send us suggestions or other feedback ("Feedback"), we may use it without restriction or compensation. Feedback never includes your Customer Data, Evaluation Data, or confidential information, and we will not identify you as its source without your permission.

8.5 Copyright complaints

If you believe that content on the Site infringes your copyright, send a notice that satisfies the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512(c)(3), to our designated agent: Chief Operating Officer, LexAxiom, Inc., 445 E FM 1382 Ste 3 #392, Cedar Hill, Texas 75104, copyright@lexaxiom.com. We respond to valid notices, may remove or disable access to the identified content, and may terminate the accounts of repeat infringers.

9. Third-Party Services and Links

The Services may link to or interoperate with third-party websites, services, and content, such as court filing systems, document management platforms, or the model providers listed on our Subprocessor page. We do not control third-party services and are not responsible for them, and your use of them is governed by their own terms. A link is not an endorsement.

10. Changes to the Services and to These Terms

10.1 Changes to the Services

We may modify, add, or discontinue features of the Site or the Evaluation Services. For paid subscriptions, the EULA governs changes to the Platform.

10.2 Changes to these Terms

We may update these Terms. For material changes, we will give at least 30 days' notice by email to account holders, by posting on the Site, and through the Alert Subscription Service before the changes take effect. Changes do not apply retroactively to a dispute that arose before the change. Your continued use after the effective date constitutes acceptance. If you do not agree, stop using the Services and, if applicable, close your account.

11. Disclaimers

THE SITE AND THE EVALUATION SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, LEXAXIOM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY OUTPUT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PURPOSE. CONTENT ON THE SITE IS PROVIDED FOR GENERAL INFORMATION AND IS NOT LEGAL, FINANCIAL, OR OTHER PROFESSIONAL ADVICE.

The warranties in the EULA apply to paid subscriptions and are not affected by this Section. Some jurisdictions do not allow the exclusion of implied warranties, so some of the exclusions above may not apply to you.

12. Limitation of Liability

12.1 Exclusion of certain damages

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER LEXAXIOM NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE UNDER THESE TERMS FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATING TO THE SITE OR THE EVALUATION SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Cap

TO THE FULLEST EXTENT PERMITTED BY LAW, LEXAXIOM'S TOTAL LIABILITY ARISING FROM OR RELATING TO THE SITE OR THE EVALUATION SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SITE OR THE EVALUATION SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED UNITED STATES DOLLARS (US $100).

12.3 Exceptions

These limitations do not apply to liability for gross negligence, willful misconduct, or fraud; to liability for death or bodily injury; to a party's indemnification obligations; or to any liability that cannot be limited under applicable law. They do not apply to paid subscriptions, which are governed by the liability terms in the EULA, including its separate Security Incident cap.

12.4 Basis of the bargain

These limitations reflect the free or low-cost nature of the Site and the Evaluation Services and are an essential part of these Terms.

13. Indemnification

You will defend, indemnify, and hold harmless LexAxiom and its officers, directors, employees, and agents from third-party claims, and the related damages, costs, and reasonable attorneys' fees, arising from: (a) content you submit; (b) your use of the Services in violation of these Terms or applicable law; or (c) your violation of any third party's rights. We will notify you promptly of any claim, allow you to control the defense (except that you may not settle a claim in a way that imposes obligations on us without our consent), and cooperate at your expense. This Section does not apply where applicable law prohibits it.

14. Term, Suspension, and Termination

14.1 Term

These Terms apply from your first use of the Services until terminated.

14.2 Termination by you

You may stop using the Site at any time and may close your account through your account settings or by emailing support@lexaxiom.com.

14.3 Termination by us

We may suspend or terminate your access to the Site or the Evaluation Services for breach of these Terms, for legal or security reasons, or if we discontinue the Evaluation Services, with notice where practicable. Termination of a paid subscription is governed by the EULA.

14.4 Effect of termination

On termination, your licenses under these Terms end. Evaluation Data is handled under Section 4.4. Sections 5, 8, 11, 12, 13, 15, and 16 survive termination.

15. Governing Law and Dispute Resolution

15.1 Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, consistent with the EULA. Claims under the California Consumer Privacy Act (CCPA), Cal. Civ. Code §§ 1798.100 et seq., and the California breach notification statute, Cal. Civ. Code § 1798.82, are governed by California law. The Federal Arbitration Act (FAA), 9 U.S.C. §§ 1 through 16, governs Section 15.3.

15.2 Talk to us first

Before starting an arbitration or a lawsuit, send a written description of the dispute to legal@lexaxiom.com; notices from us will go to your account email. The parties will try in good faith to resolve the dispute within 60 days. This step is a condition to arbitration or suit, except for claims seeking emergency injunctive relief.

15.3 Arbitration

Any dispute arising from or relating to these Terms or the Services that is not resolved under Section 15.2 will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules or, where the dispute involves a consumer, its Consumer Arbitration Rules. The seat of arbitration is Dallas County, Texas, and hearings may be conducted by video. The arbitrator may award any relief that a court could award to the individual party. For disputes in which the amount in controversy is under US $50,000, LexAxiom will pay the arbitration fees other than an initial filing fee equivalent to a court filing fee, consistent with the EULA. Judgment on the award may be entered in any court of competent jurisdiction.

15.4 Exceptions

Either party may: (a) bring an individual claim in small claims court; (b) seek injunctive or other equitable relief in court to protect intellectual property or confidential information, or to stop unauthorized access; and (c) pursue claims that applicable law does not permit to be arbitrated or waived, including claims under Cal. Civ. Code § 1798.150.

15.5 Class action and jury waiver

To the fullest extent permitted by law, disputes will be resolved only on an individual basis. Class, collective, and representative proceedings are waived, and each party waives trial by jury. If the class waiver is found unenforceable as to a particular claim, that claim will proceed in court rather than in arbitration and will be stayed pending arbitration of any remaining claims.

15.6 Opt-out

If you are an individual, you may opt out of Section 15.3 by emailing legal@lexaxiom.com within 30 days after you first accept these Terms, stating your name, your account email, and that you opt out of arbitration. Opting out does not affect any other provision of these Terms.

15.7 Courts

For any matter not subject to arbitration, the state and federal courts located in Dallas County, Texas have exclusive jurisdiction, and the parties consent to personal jurisdiction there.

COUNTERPOINT: MANDATORY ARBITRATION

Consumer and digital-rights advocates, including the Electronic Frontier Foundation (EFF), criticize mandatory arbitration and class waivers as limits on accountability. We use arbitration for the reasons most business-to-business software companies do (speed, cost, and confidentiality), and we have built in the mitigations advocates ask for: an individual opt-out right, a small-claims carve-out, our payment of arbitration fees for claims under US $50,000, preservation of non-waivable statutory claims, and a court forum if the class waiver fails. These Terms also mirror the EULA so that a law firm faces one dispute regime rather than two.

16. General Provisions

16.1 Entire agreement

These Terms, the Privacy Policy, and, for paid subscriptions, the EULA and any Order Forms are the entire agreement regarding their subject matter and supersede prior understandings regarding the Site and the Evaluation Services.

16.2 Assignment

You may not assign these Terms without our written consent. We may assign them to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets, with notice to you, and the commitments in the Privacy Policy continue to bind the successor as to previously collected information.

16.3 Severability and waiver

If a provision of these Terms is unenforceable, it will be modified to the minimum extent necessary and the remainder will stay in effect. A waiver must be in writing, and a failure to enforce a provision is not a waiver of it.

16.4 Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, other than payment obligations.

16.5 Notices and electronic communications

Notices to LexAxiom go to legal@lexaxiom.com and to the mailing address in Section 17. Notices to you go to your account email or are posted on the Site. You consent to receive notices and disclosures electronically.

16.6 Export control and government use

You will comply with United States export control and sanctions laws in using the Services. The Services are commercial computer software and commercial computer software documentation; United States government users receive only the rights set out in these Terms and the EULA, consistent with Federal Acquisition Regulation (FAR) 12.212 and Defense Federal Acquisition Regulation Supplement (DFARS) 227.7202. We do not represent that the Services are authorized under the Federal Risk and Authorization Management Program (FedRAMP).

16.7 Relationship of the parties

The parties are independent contractors. There are no third-party beneficiaries of these Terms.

16.8 Language and headings

These Terms are written in English, and the English version controls. Headings are for convenience only.

17. Contact Us

LexAxiom, Inc., 445 E FM 1382 Ste 3 #392, Cedar Hill, Texas 75104

Legal notices: legal@lexaxiom.com

Privacy: privacy@lexaxiom.com

Security: security@lexaxiom.com

Support: support@lexaxiom.com